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Pitzhanger Manor & Gallery are looking for a Visitor Experience Assistant.

We are looking for interested, driven and helpful people to form our friendly and dedicated visitor experience team! As the manor and gallery only reopened in March 2019 following a major conservation project, this is an exciting time to join Pitzhanger Manor & Gallery. We are incredibly excited to be sharing Pitzhanger with the public, and we have an ambitious plan for upcoming exhibitions and public programmes.

You need to be approachable and friendly and a great problem solver. You will have excellent customer care and commercial experience in a heritage, cultural or visitor attraction setting. We are looking for motivated people to help create an unforgettable day out for every one of our visitors. Your role will be varied; from bringing the house to life as a room warden, welcoming and guiding visitors at the information desk, selling guidebooks and merchandise from the shop as well as ensuring that every room is kept neat and tidy. You will be responsible for your assigned area of the site, to ensure that the highest standards are maintained, and help guide our volunteers who will be stationed in your area and you will also be responsible for cash holdings for the shop and information desk while stationed there.

Reports to: Visitor Experience Assistant Manager

Location: Pitzhanger Manor & Gallery Mattock Lane, London W5 5EQ

Salary: £10.85 per hour (London Living Wage)

Hours: 14 hours per week across two days, predominantly weekends.

Deadline: midnight 18 April 2021

Interviews: Interviews will be held Wednesday 21 April 2021, via Zoom. 

Please download the full job description and person specification below.

Applications: Please submit your CV and a covering letter no longer than 1 side of A4 outlining how your skills and experience match the essential and desirable criteria as outlined below. Please email this to Chloe Turner, Front of House Manager at with the subject title as your name and the position applied for.

If you do not hear from us, unfortunately you have been unsuccessful in your application.

Contact Us

Mattock Lane, London
W5 5EQ
Reception: 020 3985 8888
Office: 020 3994 0967

Tuesday - Monday: Closed

Last admissions one hour before closing

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