Visitor Experience Assistant (14h)

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OVERVIEW

We are looking for a Visitor Experience Assistant to assist the Pitzhanger Team. Visitor Experience Assistants are the public face of Pitzhanger Manor and Gallery. You’ll provide a warm, friendly welcome to everyone who walks through our doors. You’ll ensure that every one of our visitors has an enjoyable and memorable time engaging with both the Manor and Gallery providing information about Pitzhanger, the exhibition and Sir John Soane. 

In addition to a quality visitor experience the department is responsible for generating income and profit for Pitzhanger; delivering a retail product range that is unique, relevant and inspiring; providing excellent customer service and visitor welcome and the department also acts as an ambassador for the Pitzhanger Manor and Gallery brand and values. 

We are looking for interested, driven and helpful people to form our friendly and dedicated visitor experience team! We are incredibly excited to be sharing Pitzhanger with the public, and we have an ambitious plan for upcoming exhibitions and public programs. 

You need to be approachable and friendly and a great problem solver. You will have excellent customer care and commercial experience in a heritage, cultural or visitor attraction setting. We are looking for motivated people to help create an unforgettable day out for every one of our visitors. Your role will be varied; from bringing the house to life as a room warden, welcoming and guiding visitors at the information desk, selling guidebooks, 

memberships, Gift Aid and merchandise from the shop as well as ensuring that every room is kept neat and tidy. You will be responsible for your assigned area of the site, to ensure that the highest standards are maintained, and help guide our volunteers who will be stationed in your area and you will also be responsible for cash holdings for the shop and information desk while stationed there. 

From time to time you will be moved around the manor to be placed where business need is greatest. 

Hours: 14 hours per week, part-time.

Salary: £13.15 per hour  

Please download the full job description below.

To Apply  

Please submit your CV and a covering letter no longer than 1 side of A4 outlining how your skills and experience match the essential and desirable criteria as outlined below. Please email your application to Jonathan Swain (Visitor Experience Manager) at jonathan.swain@pitzhanger.org.uk