Does everyone need to book tickets online, including Members?

For the time being, everyone needs to book timed tickets on our website in advance to visit Pitzhanger Manor & Gallery. This includes Members and local Ealing residents. This allows us to maintain safe distances between visitors and to keep track of the number of people at Pitzhanger any one time. Our current guidance is that you can book your timed entry ticket with a group of up to six people. We will email your ticket to you, and you will need to show it on a smartphone or printed, when you arrive.

While entry price remains the same, we are asking those that are able to consider making a donation to help the museum through these difficult times, particularly when we can only welcome a fraction of our usual visitor numbers. There is an option to donate extra when booking – donations of all size make a difference.

How many tickets can I book? Can I book tickets for a group?

Our current guidance is that you can book your timed entry ticket with a group of up to six people but it is not possible to make a group booking of more than six tickets at present. Visitors can book up to six tickets per time slot but these must all be from the same household. We ask that all members of your group arrive at the same time and stay together throughout the visit.

What if I am running late?

Your timed entry is valid for 15 minutes – unfortunately late admittance will not be possible.

Why do I need to provide personal details when I book?

We are required to hold the contact details of the lead booker of each group, so that we can assist the NHS Covid Test and Trace service. We will retain your contact details (name, phone number, email) for 21 days as we are required to do. Please see our privacy statement here for further details.

I have pre-booked a ticket and I’m now unable to visit. What shall I do?

If you, or anyone in your group has been in contact with or have experienced symptoms of Covid-19, you must not attend. Please email systems@pitzhanger.org.uk to organise a refund. If you are giving your ticket to a friend for this reason, please do inform us with the correct contact details for the Track and Trace service.

How long will my visit take? Is there a time limit?

The visit is limited to an hour – with 30 minutes in the Manor and 30 minutes in the exhibition, plus additional time at the end to visit the Pitzhanger Shop. Please be aware that our front of house team will guide your visit to ensure the appropriate distance is maintained between all groups.

How will you ensure we can visit safely?

We have taken a number of safeguarding measures to keep you safe during your visit:
– We have limited visitor numbers and have created a new one way fixed route around the Manor and Gallery to ensure effective social distancing measures can be taken
– Each timed entry slot will be for a group of six people maximum, guided by a volunteers and staff throughout the Manor and Gallery
– Hand sanitiser is available at the entrance and at key points around the site and we have increased our cleaning regimes in toilets and other high use areas
– Our staff and volunteers will be wearing face coverings and we ask all visitors to wear a face covering, in line with the latest government guidance
– We only accept card or contactless payments

Do I have to wear a mask? Will staff be wearing masks/face-coverings?

Our staff and volunteers will be wearing face coverings and we require all visitors to wear a face covering, in line with the latest government guidance. These will also be on sale in the Pitzhanger shop.

Will the toilet facilities be open?

Most toilets will be open as normal, including an accessible toilet and baby changing and handwashing facilities. Hand sanitiser is available at the entrance and at key points around the site.

Can I use a locker?

Our lockers are currently unavailable. Please don’t bring large bags or luggage with you. Only small sized bags are allowed in the Manor and Gallery.

Will I be able to use the lift?

Use of the lift will only be permitted to members of the same household/support bubble at any one time. The lift buttons will be cleaned regularly.

Will the shop be open?

The Pitzhanger Shop is open during Pitzhanger opening hours and we are taking contactless/card payments only. We are a charity and every purchase supports us.

You can also now shop online at shop.pitzhanger.org.uk

Will there be food and drink facilities?

Soane’s Kitchen, in the walled garden, will be open Tuesday – Sunday 10am – dusk for food and drink.

Pitzhanger Pantry, our kiosk in Walpole Park is open every day from 9:00 – dusk

Are schools able to visit?

Please email learning@pitzhanger.org.uk for more information about bringing a school group to Pitzhanger.

What will I be able to see?

You’ll be able to see the whole of Pitzhanger Manor and Gallery as usual, except the Monk’s Dining Room in the basement and Sir John Soane’s bedroom. We have also temporarily removed some interactives. The visit time is limited to one hour.

Are there any tours?

There are currently no tours due to current restrictions, but staff and volunteers will be on hand to answer any questions you have during your visit.

Is there somewhere to store my bike during a visit?

Cycle parking is available around Pitzhanger – for locations view this cycle parking map.